Privacy Policy

Our Commitment to Your Privacy

At ApexHome Greenville Concrete, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We believe in being transparent about our practices and giving you control over your information.

Information We Collect

We collect information to provide you with better service and communicate effectively about your concrete projects. Here is what we collect:

Contact Information

• Your name
• Phone number
• Email address
• Property address where services will be performed

Project Information

• Details about your concrete project needs
• Photos of your property (when you provide them)
• Preferences for materials and design
• Budget and timeline requirements

Technical Information

When you visit our website, we may automatically collect certain information such as your IP address, browser type, device information, and pages you visit. This helps us improve our website and understand how people use it.

How We Use Your Information

We use your information to serve you better. Here is how:

• To contact you about your project inquiries and provide estimates
• To schedule and complete your concrete work
• To send you project updates and important notifications
• To process payments and maintain service records
• To follow up after project completion to ensure your satisfaction
• To improve our services based on your feedback
• To send you helpful tips about concrete maintenance (only if you opt in)

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our protective measures include:

• Secure storage of physical and digital records
• Limited access to your information (only our team members who need it can see it)
• Training our staff on privacy and data protection practices
• Using secure communication methods when discussing sensitive information

While we work hard to protect your information, no security system is perfect. We cannot guarantee absolute security, but we are committed to doing our best.

Sharing Your Information

We do not sell your personal information to anyone. We may share your information only in these situations:

• Service Providers: We may share information with trusted partners who help us run our business, such as payment processors or scheduling tools. They are required to protect your information and can only use it for the services they provide to us.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests from authorities.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with others if you give us permission, such as sharing project photos for marketing purposes.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Keep in mind that blocking cookies may affect how our website works for you.

Your Rights and Choices

You have the following rights regarding your information:

• Access: You can ask us what information we have about you.
• Correction: If your information is wrong or outdated, let us know and we will update it.
• Deletion: You can request that we delete your information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of marketing communications at any time by contacting us or clicking unsubscribe in our emails.

To exercise any of these rights, simply contact us using the information at the bottom of this page.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, we are here to help: